Shipping

A NAcloset sends the products to the address registered at Checkout by the customer. Special cases of online ordering and collection in a physical store, must be previously agreed between the NAcloset and the Customer.

Average delivery times

A NAcloset offers a wide range of articles, some of which can be sent free of charge and others require payment for Express shipping. 

Express delivery times vary depending on the carrier the Customer chooses at checkout, in cases where such a choice is presented. 

In cases where the customer places an order containing both products with availability of Express shipping and Free shipping, only the carriers and Express costs will be visible at checkout. In these situations the Customer will receive at least two packages separately and with different delivery times.

Average Express Delivery Times:

  • Delivery in 24/48 hours with delivery in 2 to 5 business days (Europe).
  • Shipping in 24/72 hours with delivery in 3 to 10 working days (Other countries)

Average Free Delivery Times:

  • United Kingdom: 6 to 10 business days. 
  • United States: 7 to 20 business days (5 to 8 business days Express).
  • Canada, Australia: 15 to 25 business days (7 to 9 business days Express).
  • Angola: 20 to 40 business days.
  • Other countries: 15 to 30 business days.
  • Consider 2 to 7 business days of product processing time.

Transportation costs

The transportation costs indicated in the checkout are estimates of value in general correct. In situations where, due to quantities, types of products and delivery locations, there may be some deviation, the NAcloset will immediately contact the customer for any adjustments that may be necessary. 

Deliveries

The average delivery times for the goods depend on the transport option chosen at checkout, the customer's location and the location where we have the goods stored. Whenever possible NAcloset offers free deliveries (free Shipping products in standard model, which may vary on average between 10 to 30 working days. If the customer can opt for an express delivery (eg SEUR, GLS, TNT, DHL, etc.) the average term varies between 48 hours to 7 working days after order processing. 

Given the variation in express delivery prices, depending on the quantity of products ordered, geographic shipping location and destination, we recommend prior contact to nacloset.info @ gmail.com for confirmation of prices, especially for orders of large volume, large weight or large number of products.

Products can be shipped from a central warehouse located in Spain or from warehouses in Asia (Free Shipping products), UK, USA and Angola, depending on the products and stocks. There may be extra customs fees payable, according to the country's legislation in force, which are borne by the buyer.

In most cases, these customs fees are due for customers in countries of the union eurofor Free Shipping products, and express products do not require this payment as they are shipped from the Union Eurorope.

Upon receipt of your order, we perform Quality Control checks to ensure product quality before shipping. Processing time varies depending on the specific product with an average processing time of 1 to 5 business days.

In exceptional cases of stock NAcloset will immediately contact the customer to find alternative or return the payment made.  

A NAcloset is not responsible for any delays in deliveries due to the activity of the carriers.

Lost or Unclaimed Packages

A NAcloset is not responsible for lost, stolen or unclaimed packages. If your tracking information indicates that your package was delivered to your address and you did not receive it, please inform your carrier. If the carrier or postal services did not contact you to make a delivery despite the order having reached its destination, you should contact the respective entity.

Notifications

After placing an order the customer will receive proof of the same via E-mail. You can also receive the same notification via SMS (if you choose to request the same at checkout) as well as other digital communication channels implemented in the system.

If the customer includes his mobile phone number, he may also receive notifications via SMS about his order, namely the tracking number. 

The tracking number of the order “Tracking number” is typically updated after 24 to 72 hours, a period that depends on the information systems of the carriers. Upon receipt of this number, the Buyer must wait for this period before checking the status or contacting the Seller.

How do I track my order?

All customers can access all details of online delivery at any time from their phone or computer. From your order page you can also click on the tracking number to get all the information that is available.

The information provided depends on whether your order is “Free Shipping” or Express according to the following examples.

  • Free Shipping Order:

In these orders, the carriers do not provide the delivery date, so you must take the delivery time shown on the page of each product ordered and the processing date. The processing date corresponds to the date on which you received the tracking number. You will see something like this:

  • Express Order:

In these orders, some carriers provide the estimated delivery date, which you can consult online on their order page. You will see something like this:

Shipping Company

In cases where the customer has several delivery options at checkout, he must choose the preferred one. In some special cases the NAcloset reserves the right to change the option taken by the customer when, for example, it is found that the chosen carrier is temporarily unavailable, or does not support the sending of some classes of products to the desired address.

Incorrect Liability Disclaimer

A NAcloset is not responsible for non-delivery of products, when the data entered in the form by the Buyer are not correct or have been omitted. In cases of return by incorrect, incomplete address or lack of pick-up at NAcloset You will not be able to refund or resubmit products.

Força Maior

A NAcloset is not responsible for non-delivery of products, in situations of force majeure namely but not limited to situations of calamities, wars, epidemics and pandemics, natural disasters.

In cases where for reasons of force majeure it is not possible to meet a deadline for delivery, the temporary suspension of that same period occurs.