Terms and Conditions

Terms and Conditions

Payments and reserves

Payment modes are available at the checkout stage, and it is possible to pay with credit card, Paypal (debit card, credit card and bank transfer).

We do not reserve articles before payment is received. We recommend that orders be paid as soon as possible. In the event of one or more articles being exhausted, the value of the sold-out articles shall be reimbursed.

Price policy

All prices are in Euros and include VAT (where applicable) at the legal rate in force. Currency information other than the euro has a purely indicative character. A NAcloset reserves the right to change prices and specifications without prior notice.

The prices and conditions of the Online Store are valid only for purchases made online, not applying to other sales made outside of it. The photos and images of the Online Store may not reflect their original size, illustrating the model of the pieces.

Orders

Orders are placed online at NAcloset.com.
To complete your order successfully, certain personal data such as your email address, name, address and phone number will be required.
By making an online purchase, the Customer declares to accept the general conditions of sale, prices and description of the products contemplated in this transaction. In the absence of product availability NAcloset undertakes to inform the Customer and repay him in the amount paid within about 10 (ten) days from the date of knowledge of this unavailability.

O NAcloset it is required to deliver the product in perfect conditions at the address indicated by the Purchaser/Customer, and to this end only indicate their address on the order form.

The Buyer assumes all risks of deterioration, damage and/or loss of the products as soon as they have been made available to him at the time of delivery.

A NAcloset send the products to the registered address in the Customer Checkout. Special cases of online order and collection in a physical store must be previously agreed between the NAcloset and the customer.

Average delivery time

A NAcloset offers a wide range of articles, some of which can be sent free of charge and others need to be paid Express. 

The delivery deadlines Express vary depending on the carrier you choose at checkout, where such choice is presented. 

In cases where the customer makes an order containing simultaneously products with express shipping availability and free shipping, only carriers and express costs will be visible at checkout. In these situations the Customer will receive at least two separate packages with different delivery times. In some cases, the customer must place separate orders.

Average delivery time Express:

  • Shipping in 24/48 hours with delivery from 2 to 5 working days (Europe).
  • Shipping in 24/72 hours with delivery from 3 to 10 working days (Resistant countries).
  • Some products have free express freight (only available for countries in Europe).

Average delivery time:

Articles personalized and exclusive may have to be produced to suit each customer.

  • Production and quality testing: 2 to 5 working days.
  • Delivery takes place between 2 to 20 days after production (check your cart to see and/or choose the delivery date for you).

Average free delivery time:

It only applies to some products.

  • United Kingdom: 6 to 10 working days. 
  • United States: 7 to 20 business days (5 to 8 business days Express).
  • Canada, Australia: 15 to 25 business days (7 to 9 business days Express).
  • Angola: 20 to 40 business days.
  • Remaining countries: 15 to 30 working days.
  • Consider 2 to 7 working days of product processing time.

Delivery

The average delivery times of the merchandise depend on the transport option chosen at checkout, customer location and location where we have the goods stored. Whenever possible NAcloset offers free deliveries in standard model, which may vary on average from 10 to 30 business days. If the customer can choose an express delivery (e.g. SEUR, GLS, TNT, DHL, etc.) the average time range varies from 48 hours to 7 working days after processing the order. 

Given the variation in express delivery prices, depending on the quantity of ordered products, geographic location of shipment and destination, we recommend a prior contact for NAcloset.info@gmail.com for price confirmation, especially for large volume order, large weight or high number of products.

Products can be shipped from a central warehouse in Spain or from warehouses in Asia (free shipping products), UK, USA and Angola depending on products and stocks. Extra customs fees may be payable under the legislation of the country in force which fall on the buyer.

Generally speaking, these customs fees are due to customers in countries of the European Union for Free Shipping products, and express products do not require such payment because they have been shipped since the European Union or USA.

Upon receipt of your order, we perform quality control checks to ensure the quality of the product before shipping. Processing time varies depending on the specific product with the average processing time of 1 to 5 working days.

In exceptional cases of stock disruption a NAcloset you will immediately contact the customer to find an alternative or return the payment made.  

A NAcloset is not responsible for any delays in deliveries arising from the activity of carriers.

Transport Costs

The transport costs indicated in the checkout are estimates of value in general correct. In situations where by the quantities, types of products and places of delivery there may be some deviation NAcloset you will immediately contact the customer for any hits that may be necessary. 

Lost or Unclaimed Packages

A NAcloset is not responsible for lost, stolen or unclaimed packages. If your tracking information indicates that your package has been delivered to your address and you have not received it, please inform your carrier. If the carrier or postal services did not contact to make a delivery despite the order arrived at the destination, you should contact the respective entity.

Notifications

After an order is made the customer will receive proof of the same via E-mail. You may also receive the same SMS notification (if you choose to check out by requesting it) as well as other digital communication channels implemented in the system.

If you include your mobile phone number, you may also receive SMS notifications about your order, namely the order tracking number (“tracking number”). 

The tracking number of the order “Tracking number” is typically updated after 24 to 72 hours, which depends on the information systems of the carriers. Upon receipt of this number, the Purchaser shall wait for that period before checking the situation or contacting the Seller.

Upon completion and delivery of an order, the customer may receive a notification to assess the degree of satisfaction of your purchase.

Transporting Company

In cases where at checkout the Customer has several delivery options, he must choose the preferred one. In some special cases NAcloset reserves the right to change the option taken by the customer, where for example it is found that the carrier chosen is temporarily unavailable, or does not support the sending of some product classes to the desired address.

Exemption from liability by incorrect address

A NAcloset is not responsible for non-delivery of products, when the data entered in the form by the Buyer are not correct or omitted. In cases of return by incorrect, incomplete address or lack of withdrawal NAcloset you cannot reimburse or resend products.

Force Major

A NAcloset is not responsible for non-delivery of products, in situations of force majeure in particular but not limited to situations of disasters, wars, epidemics and pandemics, natural disasters.

In cases where for reasons of force majeure it is not possible to meet a delivery deadline, that period shall be temporarily suspended.

Promotions

In addition to the online advertising promotions NAcloset you can assign specific promotional conditions to your customers via promotional codes to be used on specific orders.

Website Registration

The customer registration on the Website NAcloset. when available is optional, therefore no registration is required to place orders.

Cancellation of Orders by Customer

The customer can cancel online orders as long as the process of sending the products has not been initiated, typically started on 1 working day after receiving it.

Returns

Any complaint about the product received due to defect or incorrectness must be made within a maximum of 3 days for the email address NAcloset.info@gmail.com, and after this deadline NAcloset you can't guarantee the resolution. A NAcloset you will review your request and reply within an average of 7 working days. Hygiene-related products cannot be returned in any situation.

In situations where the product is defective, this communication must include photographs and videos of the product and packaging received. Photographs shall include :

-Picture of the outer packaging
- Photograph of the open box
-Photograph of the label applied by the carrier
-Photographs of damage/product

The costs associated with transport for return are borne by the Buyer, being the shipment to Spain or Luanda dependent on the product in question. It is necessary that the products are new, complete and in original packaging, returning the amount paid for the product or offering a credit within 30 days. If the buyer has breached the package, the seller may accept its return in cases where it has not suffered any deterioration, damage, damage, tampering or other circumstances preventing it from being marketed again under normal market conditions, in which case the refund will be rejected by the Seller. Return of incomplete, damaged or used products by the Customer even without any anomalies will not be accepted.

Due to the nature of some of our products, we cannot accept returns, exchanges or offer refunds for any craft items. 

After 14 days after delivery it is not possible to return a product, whatever the cause.

Children

Customers under the age of 18 must order on behalf of one of the parents, provided that they are authorized by the same.

Right not to accept order or cancellation of purchase 

A NAcloset reserves the right to cancel any order, without liability for any damages or costs, including but not limited to the following situations: 

  • If the product is no longer available (payments will be returned).
  • If delivery of the products is not possible at the address provided.
  • If there is any error or suspicion of fraud.
  • If the billing information is not correct or verifiable. 
  • If we have evidence that the consumer is not a final consumer. 
  • If we detect that the price indicated on the site is wrong. 

Changes to Terms and Conditions

A NAcloset you may change the Terms and Conditions whenever you understand necessary and without prior notice reflecting the feedback of Customers, legislative changes among others.

Last updated: August 06, 2025