Freight

A NAcloset send the products to the registered address in the Customer Checkout. Special cases of online order and withdrawal in physical store must be previously agreed between the NAcloset and the customer.

Average delivery time

A NAcloset offers a wide range of articles, some of which can be sent free of charge and others need to be paid Express. 

The delivery deadlines Express vary depending on the carrier you choose at checkout, where such choice is presented. 

In cases where the customer makes an order containing simultaneously products with express shipping availability and free shipping, only carriers and express costs will be visible at checkout. In these situations the Customer will receive at least two separate packages with different delivery times.

Average delivery time Express:

  • Shipping in 24/48 hours with delivery from 2 to 5 working days (Europe).
  • Shipping in 24/72 hours with delivery from 3 to 10 working days (Resistant countries).
  • Some products have free express freight (only available for countries in Europe).

Average free delivery time:

These deadlines apply only to some products, as most are express delivery.

  • United Kingdom: 6 to 10 working days. 
  • United States: 7 to 20 business days (5 to 8 business days Express).
  • Canada, Australia: 15 to 25 business days (7 to 9 business days Express).
  • Angola: 20 to 40 business days.
  • Remaining countries: 15 to 30 working days.
  • Consider 2 to 7 working days of product processing time.

Transport Costs

The transport costs indicated in the checkout are estimates of value in general correct. In situations where by the quantities, types of products and places of delivery there may be some deviation NAcloset you will immediately contact the customer for any hits that may be necessary. 

Delivery

The average delivery times of the merchandise depend on the transport option chosen at checkout, customer location and location where we have the goods stored. Whenever possible NAcloset it offers free deliveries (free shipping products in standard model, which can average from 10 to 30 business days. If the customer can choose an express delivery (e.g. SEUR, GLS, TNT, DHL, etc.) the average time range varies from 48 hours to 7 working days after processing the order. 

Given the variation in express delivery prices, depending on the quantity of ordered products, geographic location of shipment and destination, we recommend a prior contact for NAcloset.info@gmail.com for price confirmation, especially for large volume order, large weight or high number of products.

Products can be shipped from a central warehouse in Spain or from warehouses in Asia (free shipping products), UK, USA and Angola depending on products and stocks. Extra customs fees may be payable under the legislation of the country in force which fall on the buyer.

Generally speaking, these customs fees are due to customers in countries of the European Union for Free Shipping products, and express products do not require such payment because they are shipped from the European Union.

Upon receipt of your order, we perform quality control checks to ensure the quality of the product before shipping. Processing time varies depending on the specific product with the average processing time of 1 to 5 working days.

In exceptional cases of stock disruption a NAcloset you will immediately contact the customer to find an alternative or return the payment made.  

A NAcloset is not responsible for any delays in deliveries arising from the activity of carriers.

Lost or Unclaimed Packages

A NAcloset is not responsible for lost, stolen or unclaimed packages. If your tracking information indicates that your package has been delivered to your address and you have not received it, please inform your carrier. If the carrier or postal services did not contact to make a delivery despite the order arrived at the destination, you should contact the respective entity.

Notifications

After an order is made the customer will receive proof of the same via E-mail. You may also receive the same SMS notification (if you choose to check out by requesting it) as well as other digital communication channels implemented in the system.

If you include your mobile phone number, you may also receive SMS notifications about your order, namely the order tracking number (“tracking number”). 

The tracking number of the order “Tracking number” is typically updated after 24 to 72 hours, which depends on the information systems of the carriers. Upon receipt of this number, the Purchaser shall wait for that period before checking the situation or contacting the Seller.

How do I follow my order?

All customers can at any time access all details of online delivery from their phone or computer. From your order page you can also click the tracking number to get all the information that is available.

The information provided depends on whether your order is “Free Shipping” or Express as following examples.

  • Free Shipping Order:

In these orders the carriers do not provide the date of delivery and should therefore take the delivery period on the page of each ordered product and the processing date. The processing date corresponds to the date on which you received the follow-up number. You'll see something like this:

  • Express Order:

In these orders some carriers provide the estimated delivery date, which you can consult online on your order page. You'll see something like this:

Transporting Company

In cases where at checkout the Customer has several delivery options, he must choose the preferred one. In some special cases NAcloset reserves the right to change the option taken by the customer, where for example it is found that the carrier chosen is temporarily unavailable, or does not support the sending of some product classes to the desired address.

Exemption from liability by incorrect address

A NAcloset is not responsible for non-delivery of products, when the data entered in the form by the Buyer are not correct or omitted. In cases of return by incorrect, incomplete address or lack of withdrawal NAcloset you cannot reimburse or resend products.

Force Major

A NAcloset is not responsible for non-delivery of products, in situations of force majeure in particular but not limited to situations of disasters, wars, epidemics and pandemics, natural disasters.

In cases where for reasons of force majeure it is not possible to meet a delivery deadline, that period shall be temporarily suspended.