FAQ

What countries do they sell to?

We're an international online store, we sell to everyone?

Where can I see the prices?

The prices of our articles are posted on our website:

www.NAcloset. with

In this you can analyze the product information and even make your own order

Do I make the order?

Orders are made through our website:

www.NAcloset. with

The normal process by placing in the cart and following the other steps indicated

What are the payment methods ?

Our payment methods are:

– Credit Card

– Debit Card

– Paypal

– Bank transfer (only in some countries – see checkout)

How can I see the price on the website in the currency of my country or another currency ?

To see prices in your currency, just go to the top right corner and change the same

Super practical

Do you accept returns?

We accept returns in case of defect or incorrection. You will have a maximum of 3 days to report your problem through our E-mail address. You can see all about the returns in our Terms and Conditions.

Attention that hygiene products have no return

I was wrong about the address, how can I replace it?

You will not be able to replace it, because it has already been implemented on our system, but you can send an email if you have noticed right after ordering. If it's been a while, it means the order may already have been processed, in which case we can do nothing.

So I ask you to confirm when you make an order that the data is correct so that the address is incomplete or even wrong. Attention in these situations we do not take responsibility

How long does it take for orders to arrive?

It always depends on the product and country. On the product page itself says the average delivery time. In products with express shipping it simply says:

Shipment 24/48 Hours with typical deliveries between 2 to 5 days. 

In Free Shipping products when available it says:

Free delivery times:
United Kingdom: 6 to 10 working days 
United States: 7 to 20 business days (5 to 8 business days Express)
Canada, Austraulia: 15 to 25 working days (7 to 9 working days Express)
Remaining countries: 15 to 30 business days
Choose Standard Shipping at Checkout. Consider 2 to 5 days of product processing time.

                  

Do you have any physical stores?

Although we are focused on online commerce, after many requests, suggestions from Customers and some Partners, we decided to open the first physical shop in 2020 in the Capital of Angola, Luanda. 

The main purpose of this shop is to provide local support to our guests in Luanda.