FAQ

Sell ​​to which countries?

We are an international online store, we sell to all over the world ?

Where can I see prices?

The prices of our articles are posted on our website:

www.nacloset.com

Here you can analyze product information and even place your own order.

Where do I place the order?

Orders are placed through our website:

www.nacloset.com

The normal process, putting in the cart and following the remaining steps indicated

What are the payment methods?

Our payment methods are:

- Credit card

- Debit card

- Paypal

– Bank transfer (only in some countries – see checkout)

How can I see the price on the site in my local currency or in another currency?

To see prices in your currency, just go to the top right and change it

Super practical

Do you accept returns?

We accept returns in case of defect or inaccuracy. You will have a maximum period of 3 days to report your problem via our E-mail address. You can see everything about returns in our Terms and Conditions.

Please note that products involving hygiene are not returned

I was wrong at the address, how can I replace it?

You cannot replace it, as it has already been implemented in our system, but you can send an email if you have repaired it right after placing the order. If some time has passed, it means that the order may have already been processed, in which case we will not be able to do anything.

Therefore, I ask you when you place an order to confirm that the details are correct so that the address does not happen to be incomplete or even wrong. Attention in these situations we are not responsible

How long do orders take to arrive?

It always depends on the product and the country. On the product page it says the average delivery time. In products with express delivery it simply says:

Shipping in 24/48 hours with typical deliveries between 2 to 5 days. 

In Free Shipping products it says for example:

Free Delivery Deadlines:
United Kingdom: 6 to 10 working days 
United States: 7 to 20 business days (5 to 8 business days Express)
Canada, Austraulia: 15 to 25 business days (7 to 9 business days Express)
Remaining countries: 15 to 30 working days
Choose Standard Shipping in Checkout. Consider 2 to 5 days of product processing time.

Some “Free Shipping” products can be shipped by DHL, always refer to the information at the bottom of each product page.                        

Do you have physical stores?

Although we are focused on online commerce, after many requests, suggestions from Customers and some Partners, we decided to open the first physical store in 2020 in the Capital of Angola, Luanda. 

This store's main objective is to provide local support to our customers in Luanda.