Microsoft in crisis: Failures affect millions of users worldwide

A Microsoft seeks to stabilize its cloud infrastructure after a widespread interruption that began on Thursday and continues to affect about twenty business and educational tools worldwide, according to the latest technical report published by the company.

The company has applied a number of measures that are already beginning to show “positive results in server stability”, he said.

So far, there is no indication that the incident is being caused by any malicious activity, he pointed out.

More than 70 countries, including Portugal, are affected by these failures in the services of the US company.

The source of the crisis lies in a failure of Exchange Online, the cloud email engine of the technology company, a failure that has spread in cascade to all services that depend on Exchange to consult mailboxes, calendars, permissions or shared files.

According to Microsoft's official incidence report, the impact extends to about twenty essential applications, so users face blockages in Outlook access (on the web, desktop and mobile) and delays in email delivery.

In Microsoft Teams, although basic group calls and chats work, it is impossible to schedule, edit or view calendar meetings as well as create private channels or live events.

As far as your artificial intelligence is concerned, Microsoft Copilot 365 presents loading errors and cannot access work data such as emails, calendars or documents.

On the other hand, SharePoint Online allows you to open local files, but blocks sharing with users outside the organization, while Planner and Pending Tasks record continuous failures.

Microsoft 365's own administration center suffers flaws that prevent technicians from managing their accounts, which forced Microsoft to post warnings on its public support website.

Microsoft stated that once the incident is resolved, it will publish a report with the cause of the failure and the corrective measures taken.