Since 2024, complaints about electric cars in Portugal have skyrocketed. It was almost three times as long from January to July compared to the same period of two years ago.
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20/08/2026
by
News to Minutes
Os electric cars have been increasingly sought and, with the growth of demand, also increase complaints. And significantly.
According to the Complaint Portal, between January and July of this year there were 205 exhibitions, increased 173 percent the same period as 2024. Compared to 2025, the increase is 92 percent.
In the vast majority of cases (72 percent), the problem was in the after-sales: 40 percent due to repair and maintenance and 32 percent related to service and quality of service.
But there is also a considerable share of complaints due to “product quality and safety”, which represented 16 percent of the total. Then, with six percent each, financial aspects and payments arise, and legal and contractual matters.
More than half of this year’s complaints about electric cars (55.77 percent) were in the districts of Lisbon and Porto and the complainants are mostly men (72.6 percent) and people between the ages of 45 and 54 (33.65 percent).
Already bYD is the brand with the most complaints (17 percent of the total), with Tesla in second place (15 percent) – 71 percent of the total complaints affecting brands and 18 percent on dealers.
Satisfaction also increases?
The same data from the Complaint Portal shows that the average consumer satisfaction contrasts with increased complaints: increased 4.82 percent between 2025 and 2026.