While connecting your phone or computer to a Bluetooth column is simple, there are problems that may arise and affect the connection between the two devices. We're here to help you, and we have some tips that might help you miss the problem.
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08/08/2026
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Meven if you have all the conditions to gather family and friends at lunch in a garden or around the pool, your Bluetooth column may not collaborate and may be prevented from accompanying the moment with music.
You may give yourself the case of simply giving up and choosing not to have music but if you want to resolve the problem quickly, know that we want to help you and we have some (potential) solutions that can help solve the problem.
It turns out that if the column is not damaged, the main source of the problem may be in wireless communication between the column and the phone you want to connect to the device.
It is therefore appropriate to run a series of tests to identify the problem and to understand whether you will not have to send the speaker to technical support.
You can find out below our tips.
How to solve connection problems between your phone and a Bluetooth column:
- Start by turning the column on and off;
- Turn your phone or computer on and off to resolve any “bug” that may be disrupting the connection;
- If you have already connected your phone to the previous column, select the device in Bluetooth settings and make sure it says “Active” or “Linked”;
- If it still does not work, choose to remove the Bluetooth column from the list of devices recorded from the mobile phone/computer;
- To reconnect the Bluetooth column to your phone, press the sync button on the device and start the connection on your phone;
- If these two processes do not work, try to see if your phone volume is too low (yes, you would be surprised how often this is the problem);
- If you are on a computer – whether it is Windows or Mac – make sure that the device you want to turn on is defined as the “Output Device” in the volume settings;
- If your column has a Play button, choose to press it instead of the application you are using on your phone or computer;
- If you are having problems with the sound quality that is emitted by the Bluetooth column, make sure that your phone or computer are not too far apart from each other or have no obstacle too “too much” between you;
- If none of these solutions take effect and before resorting to specialized technical support or the brand itself, choose to make a replacement of Bluetooth column factory data.