Even if mobile phones work as intended on most occasions, unforeseen events happen and screens may stop responding. We present you with some solutions that can help solve the problem.
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04/11/2026
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Ain order to ensure that mobile phones operate as intended most of the time, unforeseen events happen and problems may be some of the most important components of mobile devices. Among them may be the screen and, to help you solve it, we have some suggestions you might want to follow.
These problems may manifest in the inability of the screen to register touch, which effectively makes it unable to use the device. Most of the time you may be able to resolve the situation by restarting your phone but if you want to do a complete analysis of the problem, we recommend a few additional steps.
Start by evaluating the phone screen and see if there's any damage, such as cracks or cracks. If so, a recent one may have impacted the screen to the point it does not respond to the touch.
If you do not show any damage, try removing the screen saver and, if you are wearing gloves, remove it as most of these accessories block the recording of your finger on the screen. You should also turn off any accessory USB-C that might be interfering with cell phone operation.
Then you should clean your phone. Use a moistened microfiber cloth with appropriate cleaning product to remove any stains that may impair the functioning of your phone.
If you want to restart your phone, the process will depend on whether it is an Android or an iPhone. In the case of Google's operating system, the way to restart may depend on the manufacturer but, in the case of an iPhone, you can find below a detailed explanation of how you can do it (and even how to make a factory data replacement.
How to restart your iPhone:
- Press one of the volume buttons;
- Without release, press the side button (on the right side);
- The Shutdown level should appear;
- Drag this level and wait 30 seconds for the device to shut down;
- Turn on your iPhone again by pressing the side button (on the right side).
How to force the process to restart on your iPhone:
- Press and release the volume-up button quickly;
- Press and release the volume reduction button quickly;
- Press and hold the side button (on the right side);
- Release the side button (on the right) as soon as the Apple logo appears.
How to make a factory data replacement on iPhone:
- Go to Definitions;
- Tap General;
- Tap Download or Restore;
- Press Delete content and settings;
- Tap Continue;
- Choose between maintaining or deleting eSIM;
- Enter the iPhone code;
- Enter your Apple account password;
- Wait until the device has the data deleted;
- The iPhone's welcome screen will then appear, as if it were the first time it turned on.

